- Sales Experience is a must: inbound, outbound, and even inside sales will work

- A person should know team management KPIs -Attrition, shrinkage, quality check, etc

Responsible for Leading the team of Presales Executives who will be responsible for :

- Make outgoing calls to potential customers to schedule high quality leads for sales.

- Identify customers- needs, clarify information, research every issue, and provide solutions and/or alternatives.

- Seize opportunities to upsell services when they arise.

- Follow up with potential customers in a timely manner if necessary.

- Manage a large number of outbound calls in a timely manner.

- Document all call information in the CRM according to standard operating procedures.

- Meet personal/team qualitative and quantitative targets.

- Possess strong knowledge of services to identify customer needs when qualifying them.

- Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to increase customer satisfaction and revenue.

- Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport.

- Communicate effectively and professionally in all forms of communication with internal and external customers.

- Maintain regular attendance and punctuality.

WHO YOU ARE :

- A graduate in any stream (a must-have 10+2+3 regular education)

- Familiar with CRM & cloud telephony systems and practices

- Customer focussed and adaptable to different personality types

- Have the ability to multitask, set priorities and manage time effectively

- Possess previous experience in a call centre (outbound voice process - it's a must-have)

- Preferably having experience dealing with customers from APAC region

- Ability to speak Malay & Mandarin languages would be an added advantage

- Superior listening, verbal, and written communication skills

- Proficient in spoken English with proper grammar

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.