BDM/Sr. HR at TBA Manpower
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Team Leader - Telecalling - Life Insurance (4-8 yrs)
Duties & Responsibilities :
- Need to handle own team of 15 Tele-callers.
- Manage day-to-day activities of the team & their performance
- Monitoring calls and guide Tele-callers to achieve and improve on the performance & Delegating tasks to team members.
- Set Goals and handle Tele-caller by coaching on sound sales practices, role plays, OJT and provide regular feedback to Tele-callers.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Ensures staff meets daily Sales Targets.
- Preparing Roster, Shrinkage and Attrition calculation, Agent report etc.
- Motivating the team to achieve Team & Organizational goals.
- Developing and implementing a timeline to achieve targets.
- Conducting /facilitating training for team members to maximize their potential.
- Conducting weekly performance reviews.
- Creating a pleasant working environment that inspires the team
- Years of Experience : Minimum of 4 +years of experience in Sales BPO (with 2+years in Team Handling role).
- On-the-job training.
- Excellent communication skills.
- Confidence and with strong negotiating skills.
- Computer literate.
- Strong organizational skills to give the team direction.
- Preferred from inbound sales call center only with Life Insurance Experience
