Team Leader - Telecalling - Education (2-5 yrs)
Team Leader
The role would be responsible for overseeing workers who respond to customer inquiries, Also make sure employees know how to respond to what is being asked and do so in a manner that puts the company in a good light. Being the team leader the role demands to assist and monitor staff members. The person has to take the responsibility for overall integrity & coherence of the team.
Responsibilities :
- Make sure correct procedures are followed and routinely give directions to their staff on what to do and how to improve.
- Scheduling workers to ensure adequate coverage
- To Build a Loyal Customer base
- Motivating the team members to achieve the targets
- Training the new recruits in their job role and making them well aware of their job profile
- Monitor how both their group and its individual employees are performing.
- Development of ways to increase productivity and customer satisfaction
- Monitoring Smooth Functioning of the team
Competencies :
- Excellent communication skills
- Time Management
- Leadership Skills
- Multi Tasking
- Advanced organizational skills with the ability to handle multiple assignments
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
