GM- Operations at Cloudpoint Technologies Pvt. Ltd.
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Team Leader - Technical Support - BPO (1-10 yrs)
Team Lead at it Noida Center who has experience in product support in IOT, Alexa / Google Home/ Home automation Products. Additional Experience in Servers, Storage, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices will be added advantage.
- A positive attitude takes complete ownership of customer issue and ability to solve customer's concern.
- Good command over English and Hindi (written, comprehension and verbal).
- Excellent comprehension skills - ability to understand customers concerns.
- Develop and Manage a team under him. Share knowledge with team members, develop Training modules, Reporting.
- Ability to translate technical information/instructions into a simple language that would ensure seamless troubleshooting.
- Good listening skills, demonstrate empathy, Willingness to learn.
- Front end clients for daily, weekly reviews.
- Experience to serve customer across various touch points.
- Capture VOC and will be responsible for C-Sat and NPS.
- Aware of the latest trends and developments in the technology industry.
- Coordinate between various stakeholders e.g. Client, Service Engineers, Logistics partners and Warehouse.
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