Job Description - Team Leader Seller

Location: Multiple (Delhi, Mumbai, Bangalore, Chandigarh, Kolkata, Ahmadabad, Hyderabad, Chennai)

Experience: 2-6 Years

Education: Graduate

Description : 

- We are looking for Team Leader seller experience having experience in Customer Service Operations managing and maintaining relationship with customers by supporting them on clearance of their issues in a timely manner, by coordinating with cross functional teams thereby making a positive impact on SOLV's seller experience.

- The seller experience specialist is obsessed with information accuracy and data quality and excel at dealing with ambiguity and challenges in a rapidly changing environment, while delivering results against set targets.

Roles & Responsibilities :

- Support business teams to address sellers- account health concerns, including driving effective escalations and influencing cross-functional teams to support issue resolution.

- Track, analyze, and report seller escalation trends; identify areas of possible process/program/product improvement.

- Attend to customers complaints and resolve issues promptly

- Understand business processes and review for the effectiveness of controls within those processes.

- Partner with process owners to identify opportunities to strengthen and re-engineer intensively manual controls through new system development initiatives or enhancements to existing applications

- Carry out Reconciliations between Sellers & Logistic Teams to obtain Monthly No Due Certificates.

- Establish, Control & Monitor, cash Reconciliations at 3P end to ensure timely remittances to sellers.

- Support Team of Recon Executives & Seller Experience Relationship Managers through Warehouse/seller visits

Who You Are : 

- Committed seller advocate, drive process & tool improvements

- Exceptional customer obsession with a passion for working backwards from the needs of field teams

- Experience in a fast-paced, analytical, result-oriented environment

- Hold Attitude of confidence & finding solutions

- Have Business acumen with Contingency Planning skills

- Carry skills to manage cross-functional relationship

Skills & Experience :

- 5-6 years of experience in Customer Service Operations.

- Acumen to improvise on processes to achieve higher customer satisfaction

- Experience in handling large teams & passion to deliver targets

- Experience in Vendor Management & controlling outsourcing activities

- Should have superior excel knowledge to work on data lakes.

- Strong attention to detail with proven analytical, deep dive, and problem-solving skills

In order to apply through WhatsApp,  send "hi" to 9311049944.

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