Founder at Staffing Solution Services
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Team Leader - Sales - Telecom/BPO (1-2 yrs)
- Lead, mentor, and motivate a team of associates to achieve individual and team targets.
- Monitor team performance, providing feedback, coaching, and support to meet company standards.
- Act as the first point of escalation for any client or team-related issues and resolve them in a timely manner.
- Ensure that the team operates in compliance with company policies, procedures, and quality standards.
- Analyse data and performance metrics to identify areas for improvement and implement corrective actions.
- Drive team engagement through regular one-on-ones, team meetings, and recognition programs.
