Team Leader

Salary : Up to 35,000/-

No. Of Opening : 1

Location : Mumbai

Role & Responsibilities :

- Responsible in daily operations and supervising the performance of team.

- Minimum 3 years of experience in team handling on paper

- Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity

- Provides consistent, balanced and timely performance feedback on CSR performance

- Ensures a positive work environment, continuous learning and a high-quality employment experience for your team.

- Provides leadership and manages to all operational standards

- Along with fellow Team Leaders, meets and exceeds all department goals

- Applies timely performance management standards and processes

- Day to day sales/service request management

- Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution

- Responding in a timely and effective manner to all internal communication.

- Responsible for revenue generation

- Develop and implement a complete end to end process from lead generation to close and evaluate the effectiveness of sales, methods, costs and results.

- Develop and execute a training program based on best practices.

- Establish and implement short and long-range departmental goals, objectives, and operating procedures.

Preferred Candidate Profile :

- The candidate should be well versed with sales and team handling, target oriented and should be able to work independently.

- He should have good communication skills.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.