Roles and Responsibilities include but not limited to :

A) Recruit, Train, and Coach the Sales Team :

- Recruit and train to ensure that there is enough strength to handle the sales projection 15 days in advance

- Provide training, help, and second voice to the sales advisors to help them achieve thei targets

- Develop rebuttals for the evolving customer queries and train the team members on the same

- Work with the Training Manager to ensure the success of trainees

B) Set goals and measure/audit performance of each team member :

- Develop sales target for each of the team member and explain them the same with deadlines

- Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations

- Conduct daily team hurdles to brief the team on the team and individual targets

- Motivate team members to meet and exceed targets

- Initiate Performance Improvement Plans for regular non-performers and provide training interventions, feedbacks in coordination with the Training Manager

- Audit calls, emails to ensure productivity and 100% compliance to processes for each team member

C) Prepare Sales Reports and Strategy Recommendations :

- Monitor CRM sales reports and present weekly/biweekly sales reports to management with recommendations

- Ensure correctness of data at all times, report daily performance to the Sales Head

- Ensure meeting daily/Monthly KPIs - Revenue, conversion%, Average Revenue per User,etc

D) Keep Informed of New Products and Services :

- Learn about the benchmark sales practices and implement the same in the organization

- Study competition and train the team to handle questions related to competition

- Learn about related news, products, services to ensure that the sales advisors evolvewith the evolving customer requirements

- Provide feedback to the organization on product improvements changes to suit market requirements

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