Roles and Responsibilities include but not limited to:

A) Recruit, Train, and Coach the Sales Team

1. Recruit and train to ensure that there is enough strength to handle the sales projections 15 days in advance

2. Provide training, help, and second voice to the sales advisors to help them achieve their targets

3. Develop rebuttals for the evolving customer queries and train the team members on the same

4. Work with the Training Manager to ensure the success of trainees

B) Set goals and measure/audit performance of each team member

1. Develop sales target for each of the team member and explain them the same with deadlines

2. Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations

3. Conduct daily team hurdles to brief the team on the team and individual targets

4. Motivate team members to meet and exceed targets

5. Initiate Performance Improvement Plans for regular non-performers and provide training interventions, feedback in coordination with the Training Manager

6. Audit calls, emails to ensure productivity and 100% compliance to processes for each team member

C) Prepare Sales Reports and Strategy Recommendations

1. Monitor CRM sales reports and present weekly/biweekly sales reports to management with recommendations

2. Ensure correctness of data at all times, report daily performance to the Sales Head

3. Ensure meeting daily/Monthly KPIs - Revenue, conversion%, Average Revenue per User, etc

D) Keep Informed of New Products and Services

1. Learn about the benchmark sales practices and implement the same in the organization

2. Study competition and train the team to handle questions related to competition

3. Learn about related news, products, services to ensure that the sales advisors evolve with the evolving customer requirements

4. Provide feedback to the organization on product improvements changes to suit market requirements

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