Recruitment Consultant at Ikya Human Capital
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Team Leader - Sales - eCommerce (4-9 yrs)
Job Description
- Any Graduate with Excellent Communication skills
- Should have minimum 1-year Team Lead Experience on Papers!
- eCommerce company
Work Location: Gurgaon
Job Responsibilities :
1) Delivery of team, service level components, quality and productivity targets & indicators
2) People Management, as well as staff development
3) Operational Management: Managing the floor, adherence to schedule
4) Problem resolution
5) Monitoring calls, coaching, and feedback, responsibility for delivery of the defined customer experience in every call
6) Training and development of staff
7) Motivation, leadership for a team and developing future leaders
8) Recommendations for product and process development based on customer feedback and analysis of the same
9) Contribute for the initial hiring and selecting process of the front line
10) Compiling reports on teams performance and customer feedback
11) Communicating with team and being a focal point of dissemination of information from management to team and vice versa
12) Work very closely with team members to solve customer problems.
13) Understand agent's problems and weaknesses and address these.
14) Offer solutions and suggestions for process and product improvement to management
Call Sulekha@7290080676
Industry Type: BPO / Call Centre / ITES
Compensation: 1,75,000 - 6,00,000 P.A.
Location: Delhi NCR, Gurgaon
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