Description :

We are seeking a dynamic and experienced Team Leader for our Business Development Executive (BDE) team in the BPO sector. The ideal candidate will drive sales growth, manage client relationships, and lead a team of BDEs to achieve targets.

Responsibilities :

- Lead and mentor a team of Business Development Executives (BDEs) to achieve sales targets and KPIs.

- Develop and implement strategies for generating leads and acquiring new clients in the BPO sector.

- Monitor team performance, provide regular feedback, and conduct performance appraisals.

- Assist BDEs in prospecting, cold calling, and client meetings to close deals.

- Ensure adherence to company policies, sales processes, and best practices.

- Analyze market trends and competitors to identify new business opportunities.

- Collaborate with the marketing team to align sales strategies with marketing campaigns.

- Provide exceptional after-sales service to retain and grow client relationships.

- Resolve customer issues and complaints promptly to maintain high customer satisfaction.

- Prepare and present regular sales reports to the management team.

- Promote a positive team environment, encouraging collaboration and continuous learning.

Qualifications:

- Bachelor's degree in Business, Marketing, or a related field.

- Strong leadership and team management skills.

- Excellent communication, negotiation, and interpersonal skills.

- Proficiency in CRM software and sales analytics tools.

- Ability to work under pressure and meet tight deadlines.

- Strong analytical and problem-solving skills.

- Ability to multitask, prioritize, and manage time effectively.

- Experience with lead generation and client relationship management.