Job Title: Team Leader - BPO Sales (BFSI Background)-

Location:- [Pune,Mumbai]

Position Type : Full-Time

Salary : 35,000 to 40,000 CTC

No. of open position : 45

Experience : 1 year in BPO sales

Shift timings : 8 AM to 8 PM (Any 9 hours)

Working Days : 6 Days working

About Us :

- A leading business process outsourcing (BPO) firm specializing in providing high-quality customer service and sales support to clients in the banking, financial services, and insurance (BFSI) sectors.

- Our team is committed to delivering exceptional service and innovative solutions that drive growth and satisfaction for our clients.

Job Summary :

- We are seeking a dynamic and experienced Team Leader with a background in BPO sales, specifically within the BFSI industry.

- The ideal candidate will have a proven track record of managing sales teams in a BPO setting, with a deep understanding of BFSI products and services.

- The Team Leader will be responsible for leading a team of sales agents, ensuring performance targets are met, and maintaining a high level of customer satisfaction.

Key Responsibilities :

- Team Leadership :

- Lead, motivate, and manage a team of sales agents to achieve and exceed sales targets and KPIs.

Performance Management :

- Monitor and evaluate team performance, providing regular feedback and coaching to improve skills and achieve goals.

Sales Strategy :

- Develop and implement effective sales strategies tailored to the BFSI sector to drive revenue growth and client satisfaction.

Training and Development :

- Conduct regular training sessions to ensure the team is knowledgeable about BFSI products and sales techniques.

Client Interaction :

- Act as a point of contact for key clients, addressing concerns and ensuring their needs are met promptly and effectively.

Quality Assurance :

- Ensure adherence to company policies, procedures, and quality standards to maintain high levels of customer service.

Reporting :

- Prepare and present regular reports on team performance, sales metrics, and client feedback to senior management.

Problem Resolution :

- Address and resolve any operational issues or client complaints, ensuring quick and effective solutions.

Collaboration :

- Work closely with other departments such as HR, IT, and Operations to support team needs and enhance overall performance.

Compliance :

- Ensure compliance with industry regulations and company policies, particularly those related to BFSI operations.

Qualifications :

- Education:- Bachelor's degree in Business Administration, Finance, or a related field. A master's degree or relevant certifications (e.g., CSM, COPC) is a plus.

Experience :

- Minimum of 1 years of experience in a BPO sales role, with at least 2 years in a team leadership position within the BFSI sector.

Skills :

- Strong leadership and motivational skills, excellent communication and interpersonal abilities, and a proven ability to drive sales performance.

Knowledge :

- In-depth understanding of BFSI products and services, including current industry trends and regulatory requirements.

Technical Proficiency :

- Familiarity with CRM software, sales analytics tools, and Microsoft Office Suite.

Problem-Solving :

- Ability to handle complex client issues and provide effective solutions.

- Adaptability :

- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

What We Offer :

- Competitive Salary :

A rewarding compensation package.

Professional Growth :

- Opportunities for advancement and professional development.

Work Environment :

- A collaborative and supportive work environment.

Benefits :

- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Training :

- Access to ongoing training and development programs.

How to Apply :

- Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience in relation to this role.

An equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.