Job Summary :

The Retail Loans Team Lead will oversee the retail loans department, ensuring efficient processing, underwriting, and servicing of retail loan products. This role involves managing a team, ensuring compliance with regulatory requirements, and achieving business targets.

Key Responsibilities :

1. Team Management :

- Lead, mentor, and motivate a team of loan officers and support staff.

- Conduct regular performance reviews and provide training and development opportunities.

- Ensure high levels of employee engagement and morale.

2. Loan Processing and Underwriting :

- Oversee the processing and underwriting of retail loan applications (e.g., personal loans, auto loans, home loans).

- Ensure timely and accurate processing of applications in compliance with company policies and regulatory requirements.

- Review and approve loan applications within delegated authority limits.

3. Customer Interaction :

- Handle escalated customer queries and complaints to ensure customer satisfaction.

- Maintain strong relationships with customers, providing guidance and support throughout the loan process.

4. Compliance and Risk Management :

- Ensure all loan processing activities adhere to internal policies and external regulatory requirements.

- Identify potential risks in loan applications and implement measures to mitigate them.

- Conduct regular audits and reviews to ensure compliance.

5. Performance Management :

- Monitor team performance against targets and KPIs.

- Develop and implement strategies to improve efficiency, productivity, and service quality.

- Prepare and present regular performance reports to senior management.

6. Process Improvement :

- Identify opportunities for process improvements and implement changes to enhance efficiency and customer experience.

- Stay updated with industry trends, best practices, and regulatory changes to ensure the team operates effectively.

7. Collaboration :

- Work closely with other departments, such as sales, credit risk, and compliance, to ensure seamless operations.

- Participate in cross-functional meetings and projects as needed.

Qualifications :

- Bachelor's degree in Finance, Business Administration, or a related field.

- Minimum of 5 years of experience in retail lending, with at least 2 years in a supervisory or team lead role.

- Strong understanding of retail loan products, credit risk assessment, and regulatory requirements.

- Excellent leadership and team management skills.

- Strong analytical and problem-solving abilities.

- Exceptional communication and interpersonal skills.

- Proficiency in MS Office and loan processing software.

Preferred Qualifications :

- Professional certification in finance or lending (e.g., Certified Lending Officer).

- Experience with digital loan processing platforms.

- Knowledge of the local market and customer base.