HR at Trinity Skillworks Pvt Ltd
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Team Leader - Sales (5-12 yrs)
5+ (minimum 2 years of experience in team handling in international BPO sales process (Especially into mortgage/insurance/Card sales/consumer product sales)).
- Should have strong sales skill (Sales in BPO)/background & Should know BPO/KPO/ parameters(SLA/ATT)
- Should have excellent communication skill in English
Responsibilities/
Job Description
- Ensuring schedule adherence
- Do ensure relevant content development for the trainees
- Team Member performance and productivity
- Provides appropriate call monitor feed backs and performance improvement
- Coordinates with quality department on quality monitoring reports
- Ensures proper staffing and plans for backup when necessary
- Maintains SLA
- Manages the Team Attendance and maintains report
- Reviews daily reporting and schedule and makes future adjustments to assure that service levels are attained
- Preparation of Daily and Weekly Rooster
- Should be able to work under pressure
- Should able to manage the team closures
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
