Team leader - Presales - Real Estate (3-15 yrs)
Roles and Responsibilities :
- Managing an average team size of 20 members.
- Need to be approachable and supportive towards the team.
- Should have the ability to motivate the team to achieve their targets.
- To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
- Attrition and shrinkage management.
- Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
- Prepare schedules for the teams and ensure attendance.
- Compliance to login, log out & scheduled breaks of agents.
- Ability to evaluate calls, coach and provide feedback.
- Responsibility for delivery of the defined customer experience in every interaction.
- Work very closely with team members to solve customer problems.
- Open to work on weekends.
- Client coordination.
Education & Experience :
- Graduates
- 1 year of experience as Team Leader in a contact center on papers or acting team leader
- Excellent communication skills
- Experience in making management report
- Advance excel
- Preferably from Real Estate background or any sales background.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
