Team Lead at V - Konnect Associates
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Team Leader - Phone Banking - Loans/Mortgages (4-10 yrs)
Team Leader - Phone Banking - Loans/Mortgages
Key Responsibilities :
- Team handling
- Committed to service excellence
- Good understanding of Banking/ BFSI products & processes
- Taking ownership of customer issues and follow ups to ensure resolution
- Ability to provide right solutions to the customer as per customer requirements.
- Self-Driven to achieve business goals and objectives
- Excellent written and spoken communication
- Think out of the box for improving customer experience
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