HR at Coppergate Consultants
Views:113 Applications:18 Rec. Actions:Recruiter Actions:0
Team Leader - Outbound Sales - BPO (1-5 yrs)
Job Description :
Job responsibilities :
- Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization.
- Plan, implement & monitor deliverables for the teams reporting to him
- Coordinate with other departments for smooth implementation of work
- Responsible for maximizing revenue & minimizing cost.
- Coordination with the Clients, Experience in Client Management and Interaction will be preferred.
- Responsible for Daily Operational Reports.
- Responsible to train & create growth opportunities for Subordinates.
- Managing Employee Relations, conducting Skip Level meetings and improving employee connect
- Ability to liaise with relevant support departments stakeholders
Technical skills :
- Analytical Skills and data analysis using excel
- PowerPoint making & presentation skills
- Readiness to work in various shifts and weekends based on organizational requirements
- Basic understanding of key Financial evaluations and sensitivity to managing process P&L
- Strategy development and knowledge of operational metrics like attrition, service levels etc
- Should have the ability to create staffing and scheduling models and prepare RCA and improvement action plans
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
