HR Recruiter at Ziphertech
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Team Leader - Inbound/Outbound Process (1-3 yrs)
Roles & Responsibilities :
- Should have experience in outbound - Inbound Voice Process
- Manage team CSRs for day to day operations.
- Conduct daily 15 minutes Pre shift and 15 minutes Post shift team briefing sharing CSR Productivity and Quality performance and expectations. Also, share new updates and conduct quizzes during this time.
- Attend training for personal knowledge and development. Clear New Hire training and weekly certifications in 1st attempt.
- Should possess excellent people management skills
- Analyze and Report Trends in CSR/Process performance
- Implement corrective action plans as and when required.
Eligibility :
- Experience should be on paper for Team Leader minimum 2 years in Outbound Voice Process
- Good communication skills in ENGLISH
- Should have experience in Outbound Voice Process.
Contact: Bharvi Thakkar
Job Type: Full-time
Salary: 20,000.00 - 350,000.00 /month
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