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12/07 Aayushi Shivhare
HR at Business Solution

Views:49 Applications:12 Rec. Actions:Recruiter Actions:8

Team Leader - Email & Chat Process - Contractual (5-6 yrs)

Mumbai Job Code: 166805

Team Leader (Team Leader (Email & Chat Process) (Three months contract)


- Manage productivity requirements and implement strategies to improve production

- Monitor daily production reports and proactively manage files as they approach SLA commitments

- Ensure client dictated SLA's are adhered to

- Assist in the clarification or resolution of issues as they arise between customers and operating personnel

- Should know about shrinkage and attrition.

- Decent Written & Verbal Communications Skills (B28 High - B29)

- Should have experience as Team Leader in Email & Chat process. ORM is Preferred

Education : 

- Graduate with minimum 5+ years of on paper Team Leader experience in Email & Chat Process from International BPO

- Should have experience in Email & Chat process. ORM is Preferred

Shift timings : Any 9 hours shift between 7:00am to 2:00am

Salary Range : 40,000 to 50,000 (Net)

Weekly Off : 1 Rotational Off

Age : Upto 32 years

USP : Brand, Salary, Sunday fixed off, Designation

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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