HR Recruiter at Arise Technosoft
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Team Leader - Customer Support - EduTech (3-4 yrs)
Job Summary :
- Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call. Queries are technical in nature and require understanding of basic hardware/software issues as well as operating ops panel
- Drive targets through incentive, performance management of team and strong analytics.
- Improve efficiency of the system by suggesting and executing new solutions.
Role & Responsibilities :
- Lead a team of ~12 strong operations managers to provide top notch experience to customers / teachers
- Deep performance management of team to achieve Six Sigma output
- Coordinate with tech, curriculum and cross functional teams to resolve customer issues
Field : Education Technology. Product is a blockbuster and has shown tremendous conversion potential (20%+) allowing significant upside for a passionate, high-energy growth hacker.
Skills : Very high on Detail orientation
- Strong Analytical skill
- Target oriented & Customer obsession
Qualifications :
- Graduate in Computer Science/IT or strong passion for devise and software tech debugging
- Min. 3 years relevant experience (TL experience in BPO/IT company)
Working hours :
- 4pm to 1am
- 6 days working with 1 Weekday Off (Saturday/Sunday Working)
Recruitment Method :
- 3 Round of Interviews shortlisting by Company Recruiter, Senior Team Member, and Director, Ops
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
