Team Leader - Customer Support - BPO (2-4 yrs)
- A team leader is responsible for guiding a group of employees as they complete a project.
- They are responsible for developing and implementing a timeline their team will use to reach its end goal.
- Some of the ways team leaders ensure they reach their goals is by delegating tasks to their members, including themselves.
- Manages and leads a team of employees.
- Communicates company goals, safety practices, and deadlines to team.
- Motivates team members and assesses performance.
- Provides help to management, including hiring and training, and keeps management updated on team performance.
- Leaders have to do different things depending on their areas of activity, roles, and responsibilities, as well as on their own desires and goals.
- The three tasks are common: envisioning, aligning followers to their vision, and ensuring execution.
- Find the balance between business foresight, performance, and character.
- They have vision, courage, integrity, humility and focus along with the ability to plan strategically and catalyze cooperation amongst their team.
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