Team Leader - Customer Support - BPO (2-3 yrs)
- A customer service team lead supports a company's customer service activities by directing and overseeing team members.
- Resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.
- Team leader is responsible for guiding a group of employees as they complete a project.
- You are responsible for developing and implementing a timeline their team will use to reach its end goal.
- Some of the ways team leaders ensure they reach their goals is by delegating tasks to their members, including themselves.
- Team Leaders play extremely important role in motivating company's teams and ensuring their success.
- Some of their duties include communicating company goals, safety practices, and deadlines with designated teams.
- They are responsible for motivating team members and assessing their performance and evaluation.
The main team leader should have these things :
- Honesty and Integrity
- Inspire Others
- Commitment and Passion
- Good Communicator
- Decision-Making Capabilities
- Accountability
- Delegation and Empowerment
- Creativity and Innovation
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
