Team Leader - Customer Support

About Company :

It is a fast growing Information Technology company in India engaged in Business Process Outsourcing Services. Our emphasis on quality and service has been and remains key to our success. At times we have made suggestions to our clients regarding cost cutting measures. We have experience of handling varied projects in the Banking, Financial Institutions, Insurance, Mutual Funds and Tax saving schemes, Major Indian and Multinational Corporations, Infrastructure & Utility Sectors. We have the required expertise to handle projects related to other vertical segments of the Industry namely in Manufacturing & Distribution, Process sectors. We have a large database of professionals and we can draw out the requirements of professionals from the same for all our future manpower requirements practically for all the skill-sets. It undertakes the processing of large volumes of data. This is done on an annual contract basis.

Location : Mumbai

Experience : 1 - 3 Years

Function : BPO/Customer Service

Vacancy : 5

Job Description :

Team Leader

1. Candidate should be a graduate in any discipline

2. Excellent communication skills, spoken and written

3. Fluency in English, Hindi. Additional languages known would be an added advantage

4. Pleasant tone and pace of speech

5. Prior experience in BPO/Call Center/Helpdesk of any nature (up to 3 years, Banking, Insurance back office preferred)

6. Out of the total experience at least one year should be in a supervisory role managing a team size of 10-15 executives

7. Managing escalations

8. Providing on job coaching to executives. Providing soft skills coaching.

9. Quality monitoring and feedback to executives

10. Providing various MIS related to the team performance

11. Coordinating with various teams related to the project

12. Maintaining optimum staffing

Qualification : Graduate

Working Days : 6 Days a Week (9:30 AM to 6:30 PM)

Job Nature : Full Time

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