HR Executive at GNK E-Services
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Team Leader - Customer Support (3-5 yrs)
Responsibilities and Duties:
Here we have outlined the functions this position will perform on daily basis:
- Create, implement and maintain customer support processes
- Work with multiple teams like growth, operations, and engineering to solve customer complaints
- Evaluate team performance and coach the team
- Ensure targets set for Customer Satisfaction scores are achieved across channels
- Ensure the customer support tool stack is always updated
- Attend customer support escalations personally
- Create and share custom reports pertaining to customer support
Skills required for the role:
- Minimum 6 years of experience with at least 3 years leading a customer support team of 8-10 people.
- Worked for a D2C brand
- Excellent written and spoken communication skills
- Proficiency in English and Hindi is a must
- Previous experience working in chats, calls, and emails process
- Working knowledge of customer support software.
- Excellent data analysis skills with mastery of MS Excel. Knowledge of SQL is a plus
- Ability to work under pressure, especially during sale days
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
