HR Manager at Purnainfotech
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Team Leader - Customer Service - BPO (2-8 yrs)
- Ability to function in a responsible, professional manner using good judgment in decision-making. Remain positive, rational, calm and professional under stressful conditions.
- Ability to tackle problems and take independent action, seek out new responsibilities, act on opportunities, generate new ideas, and practice self-development.
- Work on complex assignments where considerable judgment and initiative are required in resolving problems and making recommendations.
- Prioritize tasks to accomplish goals and objectives. Good interpersonal skills combined with the ability to make an impact. Excellent intercultural skills.
- Organized and able to multi-task while meeting deadlines.
- Excellent teamwork skills.
- Driven, outgoing and self-motivated.
- Adhering to all company policies and procedures.
- Excellent written and verbal communication skills
- Problem Solving Approach
- Conflict Management
- Customer Expectation Management
- Logical reasoning
- Empathy towards customers based on seriousness of the issue.
- Need to be fluent in English.
- Graduate and ready to join less than 30 days will be preferable
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