HR at Coppergate Consultants
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Team Leader - Customer Service - BPO (2-5 yrs)
Job Description
Ensure discipline & maintain the acceptable standards of policies are followed whilst on floor. Result:
More organized efforts.
- To ensure CCEs meet productivity metrics. Result: greater contacts.
- Planning and distribution of Sales targets to the team.
- Driving the Sales numbers.
- Service allotment, monitoring conversion.
- Barging calls, Coaching and guiding the team.
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