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20/06 Soujanya
HR Recruiter at Right Track corporate service

Views:191 Applications:24 Rec. Actions:Recruiter Actions:11

Team Leader - Customer Service - BPO (1-3 yrs)

Bangalore Job Code: 79511

Team leader

Hiring Team leaders for one of the leading BPO Company in Bangalore.

Opening for Non voice Team leader is one of the leading E-commerce Company in Bangalore.

Role: Team leader (Non voice process)

Location : Tin Factory and White Filed

Salary : Upto 4 LPA.

Experience : Minimum 1 Year required as Team leader and on paper Must.

Languages: English + Hindi is mandate.

Education : Graduation is Must.

Interest candidate please call us 7899344633


Designation : Team Leader


Grade : L 2.1


Qualification : Graduates/15 years education

Purpose :


To lead, coach, motivate and supervise in all matters related to their functions. Ensure that reporting staff are consistently provided with on the job training

Roles & Responsibilities:


- Be in charge of running and managing the team on a daily basis

- Set performance targets for all associates in the team to meet up with overall process objectives

- Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's

- Monitor calls of team members to ensure that due procedures and quality standards are strictly adhered to

- Conduct regular review of all agents performance and organize training sessions for under performers

- Submit regular reports to management and seek new ideas and strategies to improve performance at the center


- Competencies Process/Product knowledge.

- Customer Service - Phone/ chat/ email skills (campaign dependent), display strong initiative in resolving issues of customers

- Professional/Functional Computer skills - MS office

- Understanding basic metrics like Attrition, Shrinkage, AHT, sales Conversion & CSAT.

- Quality Focus,

- Exhibit strong team management ability to motivate team members and improve performance, capable of demonstrating problem solving skills,

- Communication : Good Verbal & written communication, Interpersonal skills

- Leadership/Managerial Flexibility, Initiative & personal drive.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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