Team Leader - Customer Service (2-5 yrs)
Roles & Responsibilities:
- Manage a large and diverse team of Customer Service Associates working towards pre-defined targets
- Responsible for maintaining discipline and absenteeism of team on the floor
- Responsible for staff retention within the team
- Ensure prompt and accurate service and achievement of targets
- To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently.
- To identify training / coaching needs of the team members and provide the same to the Manager
- To assist new members of the team by updating knowledge & bridge process gaps
- Be directly responsible towards fostering the development of team by motivating them
- To ensure team achieve productivity and quality roster adherence
- Ensure the professional and ethical conduct of team members
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
