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06/05 Vaibhav
CEO at Podium Systems Pvt Ltd

Views:40 Applications:21 Rec. Actions:Recruiter Actions:8

Team Leader - Customer Service (1-4 yrs)

Pune Job Code: 211951

Educational Qualification- Graduation any field

Experience : Minimum 1 Year as a team leader for customer service

 Roles and Responsibilities : 


- Manage & supervise an average team size of 20 members

- Ensure Productivity Targets are achieved

- Manage the day to day operations and Prepare Team Schedules

- Maintaining SLA target on a monthly basis to achieve desired KPT's including absenteeism and attrition within the team.

- Ability to evaluate calls, coach and provide feedback

- Acts as a point of contact for the resolution of customer escalations, enquiries and complaints

- Ensure fair implementation of all company policies and procedures

- Train, coach and mentor associates as per process requirements.

- Conduct constant group reviews meetings to discuss team performance

Skills and Knowledge - Minimum acceptable proficiency for this job which best indicates the education and /or experience

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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