HR Recruiter at Emprego Solutions
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Team Leader/Assistant Manager - Technical Support (5-8 yrs)
Requirements - Team Leader / Assistant Manager ( Technical support Only)
- Salary : 8lpa
- 5 days working 2 Rotational off
- Flexible Shift timings
- 5+ years of experience in a client facing role that includes team management (Technical support - Including 2 yrs in Team handling)
- Graduation - B.tech / BCA / B.Sc (IT & Computer science) / Other Graduate - CCNA Certified OR MCSE certified
Job Description :
- Act as a liaison between various business groups, both internal and external- in order to provide world-class support to our clients
- Oversee a team of 9-10 members whose primary job is to troubleshoot Tier-1 Support issues and ensure their operations runs optimally
- Take prompt ownership of client escalations, and co-ordinate with both internal and external stakeholders
- Verify technical fixes/resolutions and fulfil incident documentation for future references
- Recruit and train new-hires (Coach and mentor existing team-members to deliver quality service as well)
- Prepare regular reports for top-management highlighting major issues and trends
- Excellent written and verbal communication skills. Multi-lingual skills
- Company has integrations with multiple other applications, including Oracle, Fidelio, etc.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
