As a Tele Collection/ Telesales Team Leader, you will be responsible for leading and motivating a team of tele collection representatives to achieve sales targets and deliver outstanding customer service.

- You will play a pivotal role in driving performance, providing guidance and support, and fostering a positive and collaborative team environment.

Responsibilities:

- Lead a team of insurance telesales representatives, providing coaching, training, and performance feedback to optimize individual and team performance.

- Set ambitious sales targets and develop strategies to achieve them, monitoring progress and implementing corrective actions as needed.

- Conduct regular performance evaluations and provide constructive feedback to team members, recognizing achievements and addressing areas for improvement.

- Develop and maintain a comprehensive understanding of our insurance products, processes, and systems to effectively support and guide team members.

- Monitor sales calls and provide ongoing coaching to enhance sales techniques, product knowledge, and customer service skills.

- Collaborate with other departments to streamline processes, resolve customer issues, and ensure a seamless customer experience.

- Stay updated on industry trends, competitor activities, and regulatory requirements to inform sales strategies and maintain compliance.

- Prepare and analyze sales reports, identifying trends and opportunities for improvement, and presenting findings to management.

Requirements:

- Proven experience in telecollection /EMI/ Telesales background, with a track record of meeting or exceeding sales targets.

- Previous experience in a leadership or supervisory role, with strong coaching and teambuilding skills.

- Excellent communication skills, both verbal and written, with the ability to effectively interact with team members, clients, and stakeholders.

- Strong organizational skills and the ability to prioritize tasks in a fastpaced environment.

- Proficiency in CRM software and MS Office Suite.

- Demonstrated ability to analyze data, identify trends, and make datadriven decisions.

- Knowledge of insurance products, regulations, and industry best practices.

- Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Benefits: