Designation: Team Lead - Telesales

Experience: 3+ years of experience in telesales or a related field, with team management experience

Qualification: Graduate

Salary: Best as per the Industry Standard

Location: Hyderabad

Industry: Telecom/ISP/FMCG/Retail/Pharma

Working Days: Monday to Saturday (1st, 3rd, and 5th Saturdays are working)

Key Responsibilities:

Team Management:

- Lead and manage a team of 15 to 20 Telesales Executives (TSEs), ensuring team productivity.

- Provide daily governance and drive processes to meet performance targets.

Training & Development:

- Train and develop TSEs on sales pitches, objection handling, and countering competition.

- Continuously work on upskilling the team to drive high-quality sales by understanding customer needs.

Inter-Department Coordination:

- Collaborate with cross-functional teams to ensure timely service delivery to customers.

- Resolve operational challenges by aligning with internal departments.

Quality Sales:

- Ensure the team drives quality sales by effectively assessing customer requirements and offering the right solutions.

- Focus on driving revenue growth while maintaining high service standards.

Target Achievement:

- Drive the team to achieve daily targets related to sales attempts, customer connections, and inbound lead conversion.

- Ensure timely follow-up by adhering to the GART (Guaranteed Response Time) of calling the customer within 10 minutes.

Dialler Management:

Ensure effective dialler management, optimizing the productivity and efficiency of the telesales process.

Motivation & Engagement:

- Engage the team to stay motivated and focused on meeting targets through regular meetings and performance feedback.

- Foster a positive work environment and implement strategies to boost team morale.

Additional Responsibilities:

- Monitor team performance through daily and weekly reports, adjusting strategies where necessary to meet targets.

- Assist in driving team participation in BTL (Below-the-Line) marketing activities such as lead generation events or targeted sales campaigns.