- Minimum experience of 5 years with relevant experience in customer service /product support /Service Desk processes

- Experience in managing teams

- Able to coach, mentor, motivate and interact with people

- Excellent verbal and written communications

- Strong decision making and analytical ability

- Demonstrates patience, passion for problem solving, ability to use knowledge bases, tools

- Able to negotiate, good presentation and client Interfacing skills

Technical skills

- Experience in managing an IT Service Desk/technical support process

- Advanced support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.

- Advanced knowledge on basic concepts of networking

- Expertise on the concepts of computer and mobile hardware/ software

- Able to gather disorganized data into usable knowledge articles

- Basic knowledge of cloud computing and types of cloud computing

- Basic Knowledge of Mail server settings - IMAP, POP and SMTP

- Basic Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System), DKIM and DMARC

- Basic Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME

- Experience in working on Active Directory

- Basic knowledge of Internet Protocols - LDAP (Lightweight Directory Access Protocol )

- Basic knowledge if SSON (Single Sign On)

- Basic knowledge of API (Application-Programming Interface)

- Intermediate knowledge of Prevention of Spam, Phishing and

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.