Job Description:

Company name Toppr.com : Toppr.com is an online preparation platform for entrance exams in India. We are changing how students prepare for competitive exams in India. Our first product for IIT JEE Mains is the most comprehensive test and practice package - Unlimited tests, Instant feedback reports, Compare rankings.

Who should work with us :

- You love to be on your Toes! Always!!!

- You love it even more when you make others be on their toes!!!

- You Love Start-up! Your home is your office and your home is good enough to record all your day's activity.

Attributes We Are Looking At In an Individual Applying For the Role :

- Ability to forge alliances quickly

- Self-Motivated who can operate without supervision is desirable

- Strong Interpersonal and social Skills

- Excellent communicator - Spoken and written skills in English. Local Language knowledge will be a bonus

- Strong and innovative approach to problem solving and finding solutions

- Ability to multi-task under pressure and work independently with minimal supervision.

- Ability to prioritize when under pressure

- Team Building Capability

- Strong people Management Skills

- Excellent Knowledge of MIS

- Previous Sales Experience

Job Description:

- Provide team with a vision and objectives and manage key performance indicators

- Perform day to day administrative tasks such as customer communication, working with other support groups etc.

- Conduct one on one meetings and share timely feedback with team members.

- Conduct performance appraisals for the team and drive regular performance management.

- Motivate, inspire, coach and help team members in their self-development.

- Should be able to discuss and drive changes in the process

- Motivate the Team to Drive sales

- Enhancing the productivity of the agents

- Refresher Training to the team on a regular basis

- Ensuring that the agents adhere to the process

- Managing the roaster, Shrinkage and Attrition

- Set the monthly, weekly, daily Targets for the team and ensure that the targets are achieved

- Maintain the sales report of the Team

Requirement :

- Minimum 2yrs of exp on papers - TL

- Experience in to inbound, customer service, email process & chat process

- Minimum team handling exp - Team Size: 15-20

- Male Candidate is preferred

- Should be comfortable working in shift: Any 9 hours starting from 9 AM to 12 Noon.

- Graduation is mandatory ( Science background is preferred)

- Age Criteria : 35 years Max

- Compensation: 4- 6 Lakhs/Annum

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