Lead Talent Management at Consulting
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Team Lead - Sales - BPO (3-5 yrs)
Call Center Team Lead
- Responsibilities Manage the daily running of the call center & proper resource planning (staff / software etc.)
- Applying strategies to meet performance targets for sales and call quality Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues
- Monitor random calls to improve quality, minimize error
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