- Our client's vision is to be able to accommodate every organization or institution that requires Munificent outsourcing services expertise. Bonded by excellence and professionalism, it is their core objective to make every result delivered exemplify optimism, transparency, commitment, dedication and integrity. Their aim is to contribute significantly in making India as the main Knowledge Process Outsource (KPO) destination across the continents as it magnifies its engagements towards continuous progress, nourishing the staff, its business affiliates and the community.

The Job :

Responsibilities :

BPO Expertise : Leverage your in-depth knowledge of the BPO industry to develop and implement effective sales strategies tailored to our services.

Client Acquisition and Retention : Lead the team in acquiring new clients, nurturing existing relationships, and ensuring high levels of client satisfaction.

Team Leadership : Provide strong leadership to motivate and guide our sales professionals in meeting and exceeding BPO sales targets and KPIs.

Performance Management : Monitor team performance, offering regular feedback and implementing strategies for productivity improvements.

Quality Assurance : Maintain adherence to quality standards and compliance with BPO industry regulations, ensuring top-notch service delivery.

Client Interaction : Engage with clients to understand their unique BPO needs, resolve any concerns, and build lasting partnerships.

Training and Development : Conduct specialized training sessions to enhance the team's knowledge of BPO services, industry trends, and sales techniques.

Reporting and Analytics : Utilize data-driven insights to generate and analyze BPO sales reports, providing actionable recommendations for continuous improvement.

Market Insights : Stay updated on evolving BPO industry trends, market dynamics, and competitor activities to identify growth opportunities.

Ideal Candidate :

- You have at least 1 year experience within a Sales / Relationship Manager or Inside Sales/Sales Development Representative role, ideally within the IT Services/BPO industry.

- You are highly goal driven and work well in fast paced environments

- You are a strong mentor and coach who can build high performing teams

- You are a strong networker & relationship builder

- Excellent communication and persuasion skills.

- Composure in high-pressure situations.

- Client-centric focus and problem-solving abilities.

- Adaptability to evolving BPO market demands.

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