Founder - Director at Ehireo
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Team Lead/Relationship Manager - Sales/Customer Support - Education (1-5 yrs)
Job Summary (Responsibilities and Duties) :
1. Be accountable for the entire Relationship Manager of a growing business
2. Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
3. Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.
4. Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow
5. The Relationship Manager will be required to communicate with customers via phone and email.
6. Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details - Contributes to team effort by accomplishing related results as needed. Skills and Qualifications
7. Excellent communication and interpersonal Skills
8. Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
9. Customer Satisfaction Focus: Ability to listen and active problem solving skills
10. Multi-tasking
11. Project management : Remarkable detail orientation for making accurate trackers
12. Database management : Quick query response and resolution. Ability to analyse large amounts of data
13. Operations Experience : Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.
14. Competent time management skills
15. Self-motivated.
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