Relationship Manager - Team Leader (India / US Shift)

About Role @ WhiteHat JR :

- An incredibly rare opportunity for a growth-obsessed Operations expert to join a well-funded Education Technology start-up backed by bulge-bracket VCs and an award winning management team. The role is ideal for someone looking to accelerate their career progression well ahead of the normal curve by seeing a high-growth global business being built from scratch.

- The founder is highly reputed with a blue chip pedigree and a history of successful exits. Prototype and Phase 1 has blockbuster results, targeting an immediate $1.1+ Billion market, enabling tremendous experience and wealth generation in a short time.

Job Summary :

- Be accountable for the entire Relationship Manager of a growing business

- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new- to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.

- Needs to manage class rescheduling requests and handle DataBase, ops panel and coordinate with others teams to execute the request

- Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow

- The Relationship Manager will be required to communicate with customers via phone and email.

- Maintain Documentation and Communicate the same to stakeholders by recording customer queries and details

Location : Mumbai- We-Work Chromium, Powai

Skills (common) :

- Excellent communication and interpersonal Skills

- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

- Customer Satisfaction Focus : Ability to listen and active problem- solving skills

- Project management : Remarkable detail orientation for making accurate trackers

- Database management : Quick query response and resolution.

- Ability to analyse large amounts of data

- Operations Experience : Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.

- Competent time management skills & Self-motivated

Qualifications :

- Excellent communication skills/English speaking abilities

- 3 years of relevant experience

Working hours :

- 9 AM IST or 6 PMor 12 Noon - 9 PM

- 6 days working with 1 Weekday Off (Saturday/Sunday Working)

Recruitment Method :

- 3 Round of Interviews shortlisting by Company Recruiter, Senior Team Member, and Director, Ops

More about WhiteHat Jr :

- WhiteHat Jr is a 12 Month Old Company founded in Nov' 18 by Discovery India CEO, Karan Bajaj. B2C Model only~ Live 1:1 Online Tutoring.

- Very strong Trajectory: Rs 60 Crore ARR; ~7000 Paid Students; 500+ Tutors; All metrics growing 30-50% MOM.

- World's 1st Coding + Space Technology Curriculum for Grade 1-9, structured into 5 Levels: KG2/Grade 1; Grade 2/3; Grade 4-6; Grade 7-9. Kids as young as 6 create industry-grade apps downloaded by thousands on play store.

- Launching globally & Grade 10-12 + College Curriculum in Feb 2020: 1st live 1:1 Online Advanced AI/Python Curriculum in the world.

Web articles and news on WHJ :

- Economics Times Article - Former Discovery India head's EdTech startup raises $10 million in Series A round

- https://yourstory.com/2019/10/edtech-startup-mumbai-whitehatjr-kids-learn-coding

- About Founder: Karan Bajaj, Ex-Discovery CEO

- https://en.wikipedia.org/wiki/Karan_Bajaj

- https://tinyurl.com/KaranWHJ

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