Experience: 3+ years in Inbound calls (Preferring Male candidates)

Location: Bangalore - Whitefield (WFO)

Work days: Monday to Saturday

Salary: 5 LPA

- Should have good command in English and Hindi

Roles & Responsibilities :

- Prior Experience as Team lead

- Be in charge of running and managing the team on a daily basis

- Set performance targets for all associates in the team to meet up with overall process objectives

- Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's

- Monitor calls of team members to ensure that due procedures and quality standards are strictly adhered to Monitor all calls to ensure that due procedures and quality standards are strictly adhered to

Conduct regular review of all call center agents performance and organize training sessions for under performers

- Submit regular reports to management and seek new ideas and strategies to improve performance at the center

- Implementation or maintenance of IS infrastructure within the organization

- Co-ordination/reporting of information security tasks

- Setting up requirements of confidentiality documents

- Membership in specialist committees

- Owner of relevant assets, critical information

- Definition of rules for use of assets

- Conduct of risk assessments for assets

- Definition of the corresponding levels of protection for assets

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