Customer Support Specialist at OJ Commerce
Views:77 Applications:11 Rec. Actions:Recruiter Actions:6
Team Lead - Customer Support - Voice Process - BPO (6-8 yrs)
Role : Team Lead - Customer Service(Voice)
Experience : 06 to 08 Year
Job Location : Chennai
About OJ Commerce :
- OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully-functional office in Chennai, India.
- We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data-driven system streamlines operations with minimal human intervention.
- Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories.
- With a robust presence on major platforms such as Amazon, Walmart, Wayfair, Home Depot, and eBay, we directly serve consumers in the United States.
- As we continue to forge new partner relationships, our flagship website, www.ojcommerce.com, has rapidly emerged as a top-performing e-commerce channel, catering to millions of customers annually.
Responsibilities :
- Improve customer service experience, create engaged customers and facilitate organic growth
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Handle escalated calls and provide appropriate resolution to customers.
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Identifies customer service trends and determines system improvements.
- Listen to team members' feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
Skills :
- Proven work experience as a team leader or supervisor from call centre background
- In-depth knowledge of call centre performance metrics
- Good PC skills, especially MS Excel
- Excellent communication(Verbal & Written) and leadership skills
- Organizational and time-management skills
- Decision-making skills
What we Offer ?
- Competitive salary
- Medical Benefits/Accident Cover
- Working Hours - US Shift ( Eastern Time)
- Fast paced start up
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.