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20/02 Nishant Mathur
HR at Round One

Views:201 Applications:30 Rec. Actions:Recruiter Actions:0

Team Lead - Customer Support - BPO (3-6 yrs)

Delhi NCR Job Code: 64262

- Manage a team of 8 assistant managers and executives.

- Handle customer support escalations.

- Create SoPs/SLAs and ensure the team's adherence to them.

- Train team members.

- Maintain relationships with business partners.

- Hire new team members as needed.

- Improve operation processes.

Skills required :

- Excellent communications skills.

- Experience in handling a team.

- Organized planner and a good team player.

- Excellent people and relationship management skills.

Salary : 5-7 LPA

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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