We are hiring for the subject role for a Leading Timeshare Group.

Details below :

Job Summary :

- Position will be responsible for performance of captive Telemarketing teams based at branch locations.

- Job involves coordinating with various marketing & tele-marketing position at branches and influencing the telemarketing output.

- Tele-calling capacity & productivity management for in-house Tele-marketing set up of 13 centers

- Productivity analysis & Periodic reviews

- Tele-caller Training & performance Monitoring

- Engagement program development & designing

- To provide high level support to regional teams on telemarketing related processes

- Liaise with other departments - HR, Training within company to ensure new initiatives are implemented

- Regularly reviewing of existing processes and work towards refinement

- Work on turnkey projects as and when required

- Managing Outsourced vendors - Audit agencies and SMS Marketing agencies Analytics

- Analyze performance and share insights on regular basis

- Segmentation and churn management on existing leads

- Develop and deliver MIS -progress reports on Telemarketing & Acquisition marketing

- Creating and maintaining dashboards for Acq Marketing CRM

- Link between IT and Business on for all CRM requirements

- Identifying new requirement in CRM for Acq Marketing and Sales

- Work on design, work flow, wireframes for new enhancements

- Implementation of CRM for Sales and Marketing - end to end lead life cycle management

Skills Required: Experience :

- At least 10-12 years- experience of managing call center processes preferably in Hospitality industry

- Hands on experience of driving large telemarketing teams

- Exposure to Telemarketing tools - CRM, dialer .etc.

- Proven track record of successfully delivering significant business results Skills

- Able to analyze business needs, understand and evaluate alternate solutions and deliver operational efficiency

- Relationship Management

- Negotiation skills, perseverance, and strong influential skills

- Interested Candidate can apply with their updated resume on the below mentioned Email id.

NOTE :- Pl call us at the below mentioned number for any queries.

Contact: 07884091008 / 9329321008

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