HR Recruiter at Techno Wise- India
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Team Lead - Business Development/Marketing (3-6 yrs)
- Meet and monitor leads, and target achievement on all allocated campaigns.
- Set daily targets for all calling team members and support the team.
- Daily monitoring of campaign performance basis voice dashboards/voice data; highlighting any challenges/issues and collaborating with other voice teams for solutions/resolutions
- Weekly and monthly performance reviews of team members; and creation of individual scorecards.
- Monitor all campaign calls to ensure that due procedures and quality standards are strictly adhered to by the calling team members.
- Create a detailed campaign analysis and provide anecdotal feedback to customer success/sales teams.
- Input into the development of individual team members, ensuring cross-training is carried out and there is sufficient knowledge and resources to cover absences.
- Leads and promotes a team environment that enhances partnership and cooperation through effective liaison, communication, and an inclusive approach.
- Provide coaching and guidance to team members to improve their performance.
- Mentorship helps team members develop their skills, ultimately boosting their ability to provide excellent customer service and enhance sales interactions.
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
- Schedule and organize team activities.
