I am hiring for the role of a Team Lead Account Management Operations for one of the leading battery distributors in India.

Job Description: Team Lead - Account Management/Operations

Job Summary:

- We are seeking a dynamic and experienced Team Lead to oversee our Account Management and Operations team. The ideal candidate will have a proven track record in managing high-performing teams, building strong client relationships, and driving operational excellence.

- This role requires a strong combination of leadership, technical expertise, and strategic thinking.

Key Responsibilities:

Team Management:

- Recruit, hire, and onboard talented account managers.

- Provide ongoing training and development to enhance team skills.

- Set clear performance expectations and provide regular feedback.

- Motivate and inspire the team to achieve outstanding results.

Client Relationship Management:

- Oversee the management of key client accounts.

- Build and maintain strong relationships with clients at all levels.

- Proactively identify and address client needs and concerns.

- Resolve client issues and escalations effectively.

Operational Excellence:

- Develop and implement efficient processes and workflows.

- Monitor key performance indicators (KPIs) and drive continuous improvement.

- Ensure adherence to service level agreements (SLAs) and quality standards.

- Manage and optimize resource allocation to maximize efficiency.

Reporting and Analysis:

- Generate comprehensive reports on team performance, client satisfaction, and operational metrics.

- Analyze data to identify trends and opportunities for improvement.

- Present findings and recommendations to senior management.

Qualifications:

Experience: 4-8 years of experience in account management, with at least 2 years in a team leadership role.


Skills:

- Strong leadership and people management skills.

- Excellent communication and interpersonal skills.

- Proven ability to build and maintain strong client relationships.

- Strong organizational and time management skills.

- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

- Fluency in Kannada and English.

- Knowledge of Hindi, Tamil, and Telugu is an added advantage.

Industry Experience: