At TDI Digital Solutions, Inc. we are dedicated to providing innovative technology solutions to businesses of all sizes. Our team is comprised of skilled professionals who are passionate about delivering exceptional customer experiences. We believe in working towards a common goal and strive to create a supportive and inclusive work environment.

Job Summary:

We are seeking a motivated and customer-oriented Call Center Representative to join our growing team. The ideal candidate will be responsible for handling incoming calls from clients and resolving their issues in a timely manner. As a Call Center Representative, you will be the first point of contact for our customers, so a positive attitude and excellent communication skills are essential for success in this role.

Key Responsibilities:

- Answer incoming calls from clients and provide prompt and accurate resolutions to their inquiries or concerns

- Identify and escalate customer issues to the appropriate department if necessary

- Maintain a high level of professionalism and excellent customer service with every interaction

- Accurately record customer information and details of each call in our CRM system

- Keep up to date with product and service knowledge in order to assist customers effectively

- Follow up with customers to ensure that their issues have been resolved satisfactorily

- Meet or exceed performance goals including call-handling, productivity, and quality measures

- Adhere to company policies and procedures, and maintain confidentiality of customer information

- Provide feedback and suggestions for continuous improvement of processes and procedures

Qualifications and Skills:

- High School diploma or equivalent, some college preferred

- Proven customer service experience or experience in a call center environment is a plus

- Excellent communication skills, both verbal and written

- Strong problem-solving and decision-making abilities

- Ability to work in a fast-paced and constantly changing environment

- Proficient in using computers and able to navigate multiple systems simultaneously

- Strong listening and empathy skills

- Flexible schedule, as we operate 24/7, including weekends and holidays

Why Work at TDI Digital Solutions, Inc.?

- Competitive salary and benefits package

- Opportunity for growth and advancement within the company

- Positive and inclusive work environment

- Training and development opportunities

- Supportive and collaborative team culture

If you enjoy interacting with customers, solving problems, and being part of a dynamic team, then this is the perfect opportunity for you. Apply now and join us in our mission to provide top-notch technology solutions and exceptional customer experiences.