HR at TCI Express Ltd
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TCI XPS - Executive - CRM (4-6 yrs)
Main Accountabilities :
- Drive CRM Strategy aimed at encouraging Client retention and loyalty.
- To track and note every customer, to collect data.
- Analyse TCI Express every customer business growth monthly and yearly
- Targeting and acquiring competitors customers.
- Winning/ regaining-back lost customers.
- Maximizing customer lifetime value strategies.
- Champion the CRM department in their respective region.
- This entails assessing and managing the remote customer service team to continually improve processes and outcomes.
- Branch wise customers data compilation
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