TBES - Client Servicing Role (1-3 yrs)
- Communicating with clients via phone calls, emails, or in-person
- Identifying and resolving client queries
- Maintaining a detailed and accurate record of all client details and communications
- Building and maintaining long-lasting business relationships with clients
- Providing clients with relevant information on the products and services offered by the company
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Identifying ways to overcome clients' initial dislike of company products.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
