Taxmann - Associate - Customer Success - Mindler (1-3 yrs)
Position: Customer Success Associate at Mindler
Number of positions: 1, Full time
Location: Punjabi Bagh West, New Delhi
About Mindler:
Mindler is the Career Counselling and Guidance platform that aims to help students in the age 13 - 23 discover their true career potential. Formed in 2016, our services have been taken by more than 1 lac students across India. We are very entrepreneurial and a small-knit team that brings strong set of values and drive to work. Visit www.mindler.com to know more.
About the profile:
- Customer Success Associate (CSAs) is one of the most important roles at Mindler that is direct client facing.
- Our CSAs talk to the client mostly on phone and in-person demonstrating high empathy while trying to make a sale of our counselling products and services.
- Apart from fixed salary per month, the CSAs also earn a target-based incentive every month.
- The CSAs are required to be adept at maintaining data on Excel and other CRM tools.
- The undergo regular training and feedback for their personal and professional growth.
What we are looking for:
1. Graduate/Post Graduate with 1-3 year of relevant experience
2. Empathetic, customer-focused individual
3. Excellent oral and written communication Skills
4. Strong interpersonal and coordination skills
5. Good command over MS Excel, Word & PowerPoint
6. Strong work-ethic
Bonus points for:
1. Relevant work-experience
2. Passion to help students and graduates discover their perfect career -
3. Ability to handle ambiguity and surprises -
Selection process:
1. Resume screening
2. Telephonic interview
3. F2F interview
Compensation: INR 3,00,000 per annum, plus variable (Incentives will be paid-out every month)
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