HR Head at Taxmann Publications Pvt Ltd
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Taxmann - Associate - Customer Success (1-30 yrs)
We are looking for a skilled and motivated individual to join our team.
Job Description :
As a Customer Success Associate, the selected candidate will be responsible for :
- Connecting with students and parents seeking Career Guidance through calls, emails, and chats, providing them with accurate and educative information using appropriate methods and tools.
- Acting as the first point of contact resolution for customers and projecting a professional and warm image to deliver quality service.
- Contributing to the achievement of team revenue targets by fulfilling personal targets.
- Providing continuous feedback about lead quality to the Marketing team for campaign optimization.
- Assisting in the training of newly hired team members.
- Identifying up-selling and cross-selling opportunities during interactions with potential leads.
- Maintaining regular contact with the Counseling team to support session coordination, if required.
- Advancing professional and technical knowledge by staying informed through industry publications and informational videos.
- Connecting with potential overseas, liberal arts, and VIP leads, aiming to convert the maximum number of leads.
- Updating all customer information on CRMs, including Leadsquared, Zoho CRM, Zoho desk, Super Receptionist, and Counselor Dashboard.
- Encouraging customers to provide feedback using service quality tools.
- Escalating customer issues that require intervention through recommended channels.
- Cooperating in completing any other assigned tasks.
Key Responsibility Areas :
- Sales and revenue generation.
- Target setting, pipeline management, and lead nurturing.
- Enhancing sales pitch and identifying prospects' pain points for effective solutions.
- Establishing long-term communication with prospects and building strong relationships with clients.
Role : Customer Success Associate
Industry Type : Education/Training
Department : Customer Success, Service & Operations
Employment Type : Full Time, Permanent
Role Category : Customer Success
Education :
- UG: B.Tech/B.E. in Any Specialization
- PG: Any Postgraduate
- Doctorate : Doctorate Not Required
