Tatvic - Strategic Account Manager (3-6 yrs)
Job Description :
Responsibility 1: Improve softer aspect of relationship to sniff & suggest solutions which will increase the business opportunity
- Activity 1.a.: Ensure each SAM reaches out the different POC's and have a indepth sync up/ courtesy call every week.
- Activity 1.b.: Reach out to the Google Account Manager responsible for the client relationship and understand the change in Google Strategies
Responsibility 2: Be a client's partner to provide the client's perspective to the delivery team to drive value
- Activity 2.a.:What did we cover in the last account review? Make sure you- re not repeating yourself, or asking questions you should already know the answer to
- Activity 2.b.: What did we commit to in the last account review? If you haven- t already, make sure you follow up on the status of any outstanding deliverables or action items
- Activity 2.c: Are we adding value? Remember, you- re pulling your customers away from their day and work to come to this meeting. Don- t just tell them what they already know
Responsibility 3: Manage effective Project Management practices for internal & external stakeholder
- Drive consolidation of different activities that are going in parallel to thread them into singular projects.
- Set client's expectations for the project's timeline, outcome and good or bad results a given project can lead to.
- Alert clients if time, resource that can drive projects to failure.
- Navigate the client's internal hierarchy to generate superior relationships & influence.
- Be gilding light to the internal delivery team to provide them with the perspective of the client's key goals.
Functional Competencies :
- Customer Focus
- Organizational skills
- Formal Presentation
- Process orientation
- Business Development
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